Custom Patch Pre-Order

Shipping Policy

1. Shipping Options We offer standard, expedited, and priority shipping options to accommodate your needs. The rates and delivery times vary based on the method selected and the destination.
2. Processing and Delivery Orders are processed within 1-3 business days. Delivery times are subject to the chosen shipping method and destination. International shipping is available with varying rates and times.
3. Order Tracking A tracking number will be provided via email upon shipment. This number can be used to monitor the delivery status of your order.
4. International Shipping We ship globally, and international customers are responsible for any customs duties or taxes incurred.

Return Policy

1. Return Window Returns are accepted within 30 days of purchase. Items must be in their original condition and packaging.
2. Non-returnable Items Customized or personalized items are final sale unless they arrive damaged or defective.
3. Return Process Contact us with your order number and reason for return. We will provide instructions for returning your item.
4. Refunds Refunds are issued to the original payment method within 5-7 business days of receiving the returned item.

Digital File Policy

1. File Formats Digital files are provided in various formats compatible with most machines and software. Please verify compatibility before purchase.
2. File Delivery Digital files are available for download immediately after payment confirmation. Access is also available via your account on our website.
3. Commercial Use Digital files come with a commercial license for creating physical products for sale. Resale or distribution of the files themselves is prohibited.
4. Refund Policy Due to the digital nature of the products, refunds cannot be provided once files have been downloaded.